Mitra

Mitra is the all-in-one Airtel retailer account management app that puts your entire business in your pocket. Designed with retailers in mind, this intuitive platform consolidates account operations, transaction tracking, and service management into a single, easy-to-use interface—with zero usage charges.

Stay on top of your finances with real-time balance monitoring and instant alerts when your account dips below your minimum threshold. Track commissions as they arrive, monitor monthly backend payments, and access detailed transaction history all from your dashboard. Search through up to 72 hours of LAPU transactions instantly, giving you complete visibility over your retail activity whenever you need it.

Manage your customer base effortlessly. View comprehensive tariff plans across all Indian states—from talk time and top-ups to daily packs, SMS bundles, internet data, and roaming options. Instantly check the activation status of customer registrations you've initiated, and resolve issues quickly with wrong recharge reversals processed within 15 minutes of request.

Operational control is at your fingertips. Reset LAPU MPINs directly through the app, review LAPU purchases from field service executives dating back 72 hours, and escalate service concerns with a single tap. Submit queries and complaints about FSE service levels without the hassle—everything you need to run your retail business smoothly is built in.

No hidden fees, no complicated workflows. Mitra eliminates friction from your daily operations so you can focus on growing your business. Download today and experience streamlined retailer account management.